Staff connect with the community through awareness campaigns, stewardship opportunities like the Adopt‑A‑Drain program, behavior‑change outreach (such as pet‑waste pickup and business dumpster lid education), and making program documents publicly available. Community members are encouraged to participate in programs that improve water quality and watershed health.

Newcastle works to detect, trace, remove and enforce against illicit connections or discharges into the stormwater system. Prohibited discharges include construction materials, paint, pesticides, fertilizers, soaps, detergents, and sewage. Key activities include a 24‑hour spill hotline, staff training, GIS tracking, inspection of assets, and coordination with partner agencies

The City participates in regional monitoring programs to track water quality trends and evaluate the effectiveness of stormwater programs. Staff collaborate with other agencies and conduct water-quality monitoring in local waterways, including Lake Boren, as required under the permit.

Newcastle maintains and publishes detailed maps of its municipal separate storm sewer system (MS4) including outfalls, discharge points, treatment/control facilities, and tributary connections. These maps help staff manage the system and keep the GIS inventory accurate.

This program ensures that publicly owned facilities, catch basins, and pipes are inspected and maintained. Staff perform post-storm inspections, spot checks, pipe cleaning, street sweeping, and vegetation management. Private system inspections are also conducted under contract or ordinance.

To reduce pollutants from new or redeveloped construction sites, staff review site plans, enforce erosion and sediment controls, ensure stormwater facilities are installed and maintained, integrate low-impact development (LID) and best management practices (BMPs) in codes, and conduct inspections from pre-construction through post-construction.

The City focuses on existing business sites and other developed properties to prevent pollution. Activities include outreach, inspections, escalating enforcement when best management practices (BMPs) are not followed, and annual updates to property inventories.